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Genetic counseling service

Our flexible telehealth service can help you build or expand access to genetic counselors for your patients. Expore how we can partner to deliver what you need.

Genetic counseling service

Our flexible telehealth service can help you build or expand access to genetic counselors for your patients. Expore how we can partner to deliver what you need.

Our telehealth service provides deep medical expertise for personalized genetic counseling sessions, delivered through our platform that integrates with your workflow.

Service overview


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Who we support

We partner with hospitals, health networks, clinics, academic centers and genetic labs to build or expand your genetic counseling service.

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What we offer

We provide independent, personalized genetic counseling sessions, delivered via telehealth and connected through an online platform.

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How we charge

Because cost shouldn’t be a barrier to genetic counseling, the only charge is a low per-session cost. No upfront or annual fees, even for customization.

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How we deliver is up to you

We believe you know your needs best. So you can tailor our service for what you need—now and the future.



Explore ways you can increase access to a genetic counselor



What your patient receives


Based on your patient’s genetic counseling needs, we match a genetic counselor with expertise in their medical area. After the consultation we will provide a summary of our discussion and recommendations.

We can help your patients:

Understand genetic risk or consider genetic testing

Your patient will receive a 30-minute telephone consultation, discussing genetic risk, testing options as appropriate and implications of testing.

Understand genetic testing results

Your patient will receive a 30-minute telephone consultation to interpret and understand the results of genetic testing. We answer any questions and discuss further options the patient can consider.

We can provide patients with genetic counseling specific to their medical situation.


Why GeneMatters™




As you consider a partner for your genetic counseling needs, our cost-effective and resource-efficient solution can help.

Here’s what makes us different:

  • Expertise
    Partner with known & trusted leaders in the field with deep clinical expertise across all specialties—for established and emerging fields.
  • Immediate access
    Access board-certified genetic counselors without travel or wait times. Licensed in all U.S. states.
  • Ability to customize and scale
    Tailor our service to fit staffing; quality process and outcomes measures; patient workflow—from scheduling through reporting. As you evolve, we scale to your needs.
  • Cost-effectiveness
    Budget for volume only. This means you only pay a per-session cost, with no upfront or annual fees. By recommending appropriate tests, we reduce overall costs of genetic testing for patients and the healthcare system.
  • Easy integration
    Streamline workflow through our online platform for patient scheduling and record management. Options include full integration with EMR/CRM.
  • Independence
    Be assured that we provide independent third-party genetic counseling, so our pre- and post-test recommendations are delivered free from bias.



Interested in learning more?




Let's connect about your needs.



Why telehealth




Telehealth has become more routine for improved access for patients. But how does it compare to in-person genetic counseling, particularly for more complex or high-risk patients?

The research is demonstrating equivalency to in-person counseling. Patients like the convenience of scheduling—being able to complete counseling on their schedule, including nights or weekends.

Our telehealth expertise and online platform can:

  • Serve your patients with increased access to certified, licensed genetic counselors.
  • Expand your reach to patients in underserved areas.
  • Reduce wait times for genetic counseling consultations.
  • Ensure the right test is being ordered for your patient by working alongside you in your practice.
  • Lower administrative costs by providing access to genetic counselors on an as-needed basis.

We would like to hear about your needs and discuss opportunities to get your patients the help they need, when they need it.




We never want cost to be a barrier to genetic counseling.