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Patient and counselor perceptions of a telehealth genetic counseling model. Can high efficiency co-exist with high satisfaction?

Presented at the 2019 World Congress on Genetic Counselling

Authors: Kiley Johnson, MS, LCGC, Jill Davies, MS, CCGC

Introduction: The growth in demand for genetic counseling requires improved efficiencies, but not at the expense of patient care or genetic counselor (GC) job satisfaction. We sought to understand the impact of a highly efficient telegenetics platform and delivery model (GeneMatters) on patient and genetic counselor satisfaction.

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