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Digging out: A regional cancer center resolved a 9-month backlog in 6 weeks by partnering with a telehealth genetic counseling company

Presented at the 2020 National Society of Genetic Counselors Annual Conference

Authors: Kiley Johnson, Thomas Alcock, Cary Armstrong, Colleen Caleshu

Background: Access to genetic counselors remains a challenge in many parts of the country. Insufficient staffing can lead to backlogs, with patients waiting many months to see a genetic counselor. Evidence is needed on approaches to improve access to genetic counseling for hereditary cancer risk and work through patient backlogs.

Purpose: We sought to examine the use of a telehealth partnership to improve access to genetic counseling in a regional cancer clinic that had accrued a patient backlog.

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