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Increasing scale and throughput of telehealth genetic counseling across the spectrum of reproductive care, while maintaining high patient satisfaction

Poster presented at the 2020 American Society for Reproductive Medicine Virtual Congress

Authors: Kiley Johnson, Jill Davies, Colleen Caleshu

Objective: Multiple professional societies recommend genetic counseling alongside reproductive genetic testing, including the American Society for Reproductive Medicine and the American College of Obstetrics and Gynecology. However, access to genetic counselors (GCs) continues to be an issue. Efforts are being made to remedy this with increased GC throughput and novel approaches to service delivery. We sought to describe one such approach by examining the volume, scope, and capacity of a high throughput telehealth genetic counseling service that provides care to reproductive patients across the country.

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